Complains and Appeals Policy
For the International Journal of Communication, Science and Technology, the Complaints and Appeals Policy is designed to ensure transparency, fairness, and timely resolution of all concerns within the publication process.
1. How Authors Submit Complaints:
Authors may submit complaints through the journal’s official communication channel, preferably via email or the manuscript submission system, clearly outlining the issue, manuscript details, and supporting evidence for proper evaluation.
2. How Appeals are Handled:
All appeals, particularly those related to editorial or peer-review decisions, are reviewed through an independent and unbiased process, which may involve reassessment by a different reviewer or editorial board member not associated with the initial decision.
3. Decision Authority:
The final decision on complaints and appeals rests with the Editor-in-Chief or a designated senior editorial committee, ensuring that all outcomes are based on academic merit, ethical standards, and established journal policies.
4. Resolution Timeline:
The journal is committed to resolving complaints and appeals within a reasonable timeframe, typically within 2 to 4 weeks, depending on the nature and complexity of the issue, thereby maintaining efficiency, accountability, and trust in the editorial process.
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